Shipping Policy

At Bachat Gali, we are committed to delivering your orders safely and on time across Pakistan.

Delivery Coverage

We currently deliver orders all over Pakistan, including major cities, towns, and serviceable remote areas through trusted courier partners.

Order Processing Time

• Orders are normally processed within 1–2 working days after order confirmation.

• Customized products may require additional preparation time as mentioned on the individual product page.

• Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Time

After dispatch, your order will normally reach you within:

• Major Cities: 2–4 working days

• Other Cities & Towns: 3–5 working days

• Remote Areas: 5–7 working days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, sales events, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated before order confirmation.

Shipping charges may vary depending on:

• Delivery location

• Parcel weight and size

• Courier service

• Special or remote-area delivery

Cash on Delivery (COD)

Cash on Delivery is available across Pakistan for eligible orders and locations.

For COD orders, payment must be made in full to the courier representative at the time of delivery.

Order Confirmation

For COD orders, our team may contact you through phone call or WhatsApp to confirm your order before dispatch.

Please make sure that your name, phone number, and complete delivery address are correct when placing your order.

Order Tracking

Once your order has been dispatched, we will provide a tracking number through WhatsApp, SMS, or another available contact method.

You can use the tracking number to check the status of your parcel with the relevant courier company.

Delivery Attempts

If you are unavailable at the time of delivery, the courier company may make another delivery attempt. Please make sure that your provided phone number remains reachable.

If an order is returned because of:

• Incorrect/incomplete address

• Customer unavailable

• Customer refusal

• Repeated failed delivery attempts

additional shipping charges may apply if the customer requests the order to be shipped again.

Delays

Although we always try our best to deliver orders within the estimated timeframe, Bachat Gali cannot guarantee delivery on a specific date.

Delays may occur because of:

• Weather conditions

• Public holidays

• Courier operational issues

• Road closures or transportation problems

• Peak sale periods

• Unexpected circumstances

We appreciate your patience and cooperation in such situations.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide clear photos/videos of the product and packaging so that our team can review the issue and assist you according to our return/replacement policy.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with Bachat Gali!